• Can I set up reminders for non-holiday events?  Yes, you can set up your account for any reminders you want. For example, many of our clients have their accounts set up to send occasional gifts to their spouses “just because.” 

  • Can I set up reminders for non-gift giving occasions (i.e. change my oil, or pay bills)?  You can set up your account for anything you wish to remember – oil changes, business deadlines, etc. It’s your account.

  • How much does your service cost?  There is no charge for our service.

  • What if the price of the gift I order changes from when I entered my reminder to when it is actually purchased?  Sometimes prices may change; however, based on our experience products usually go on sale more often than increase in prices. Due to heavy demand for various flowers during Valentine’s Day, prices will increase for this holiday as compared to normal. Please view the flowers in our Valentine’s Day section for more information.

  • What is your privacy policy? Will my email address or any of my other information be sold?  eReminders is dedicated to protecting the privacy of our customers so your email address WILL NOT BE SOLD to anyone for any reason. The creation of our company came about due to too many annoying ads online and too many solicitation emails.

  • What is your cancellation policy?  You can cancel your eReminders account at any time with no penalty. Changes to your account can easily be made when you log in, including cancellation. However, to cancel any orders please refer to the FAQs specifically for flowers, gift baskets, or chocolates.

  • What if I place an order and then later on either want to cancel the order or change my selection?  Typically you will be notified within three weeks of your order being placed, which should allow some time to make any changes. However, these changes will need to be made as soon as possible in order to meet your delivery date. You should be able to make changes or cancel your order up until your order has been placed. Each customer will be notified once the order is finalized.

  • What happens if the gift that is delivered is not the gift I ordered or is broken during shipment?  If for some reason you are not satisfied with your gift, please contact our Customer Service Department. We will try and work on your behalf to get any problems corrected. For Gift Basket returns or substitutions please see our Gift Basket FAQ section.

  • Do you offer any eCards?  We do not offer eCards at this present time; however, this is a function we hope to add in the very near future.

  • Can I change gifts from year to year (i.e. Order different flowers from year to year for Mother’s Day)?  eReminders will encourage you each year to look over your saved reminders and gifts to make any necessary changes to your account and selected gifts. Your gift selection will not change unless you make the changes yourself.

Gift Baskets

Shipping

For immediate orders/Buy Now Orders (non-eReminder orders only) placed with 3 Day, 2 Day or Next day air shipping by 3:00 PM EST ship the same day. Air orders placed after 3:00 PM EST ship the next business day. All ground orders are guaranteed to ship within one business day in other words 24-48 hours. Ground orders are not guaranteed to ship the same day. Ground orders placed Saturday and Sunday will ship Monday or Tuesday.

Saturday Delivery Saturday delivery is available only by shipping next day air on Friday and requesting Saturday delivery n the shipping comments. Standard air options deliver Monday thru Friday only. Saturday delivery is the cost of Next Day air service plus an additional $15.50 and again is by special request only. We do not offer 2nd day air Saturday delivery service except under special promotions and offers.


Alaska and Hawaii - Please add $15.50 to the standard ground prices for ground shipping to Alaska and Hawaii. (Excluding Fruit, and Cookies)
Please add $24.50 to the Next Day air prices for expedited shipping to Alaska & Hawaii. (Excluding Fruit and Cookies)
All APO, FPO, PO Boxes and Canadian shipments ship via the USPS. Fruit and Cookies are not available for shipping to PO boxes, FPO, APO, or Canadian shipments.
Standard shipping and delivery days are Monday-Friday. Saturday Delivery is available upon request for an additional fee. Please add $15.50 to the next day air price for Saturday Delivery.

Shipping to Canada

We offer shipping to all Canadian addresses via UPS. Shipments take one extra day to ship out and are shipped via UPS. However, there will be no claims offered or honored on these shipments. These are shipped at your own risk. No loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk.

Substitutions and Returns

We do reserve the right to make substitutions and do find the need to at various times throughout the year. Also, not all packaging may look identical to the products photographed as designer packaging does change quite frequently. With this in mind please be aware that a substitution or variance in flavor or packaging does not justify an item being returned at our expense, a discount or refund of any kind. If for any reason other than damages or errors on the part of eReminders, a customer wants to return a gift they may do so at their own expense plus an additional 20% restocking fee.
If eReminders has committed an error or a gift is damaged eReminders will retrieve the gift and refund it in full or re-ship it. No additional discounts will be offered.

Claims & Returns

All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy eReminders will make every effort to resolve the issue in a timely manner. Credits and or refunds will be at the sole discretion of eReminders and will only be issued if damaged gifts or discrepancies can be verified by the carrier. Please DO NOT dispose of the gift before we can verify the damages/discrepancy or we will not be able to issue any refunds. All claims must be issued in writing by e-mail. Claims will not be accepted via the phone.
If for any reason the recipient or purchaser is unhappy with a gift they may certainly return it.

  1. If the gift is simply not wanted or is not satisfied you may ship it back to us at your own expense and receive a partial and in some cases a full refund. The refund is based on the gifts perishability and condition upon being returned. The gift must be unopened and untampered with.
  2. If the gift is damaged or we have made an error: We will call tag the original gift and either ship a new one or refund the gift in full. However, if we cannot call tag the gift no refund or credit will be offered. Retrieving the gift is the only way we have of verifying the damages and placing a claim with UPS.

In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the member’s bill and the customer will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to eReminders and any address correction fees.

Flowers

  1. Can my order be changed or cancelled once it has been placed?
    If your order has not been released to the supplier we would be more than happy to make any changes or cancel the order. Changes cannot be made the day of shipping or delivery. During floral holidays we need to receive all changes or cancellations at least five business days prior to the delivery date. For inquiries regarding changes or cancellations we suggest sending an email or contacting our customer service department.
  2. Can I customize my order?
    We are not able to process special requests. Please visit our Products section to view our available products.
  3. Will I get an order confirmation?
    If you have provided us with a valid email address, you will receive an automated e-mail confirmation the day you place your order. If your order is placed after business hours, you will receive your confirmation on the next available business day. Your tracking number will follow closer to the actual date of shipping. Please note that if the order is held in your shopping cart and it is received after our supplier cut-off time, the order will not be processed and an email will be sent to you regarding the cancellation of the order on the next business day.
  4. I placed my order and did not receive an email confirmation. What happened?
    If you did not receive an email confirmation it is possible that the email address may have been entered incorrectly. It is also possible that the email bounced back because of a full mailbox or it entered a bulk folder or spam guard folder. If your order was placed after business hours, you will receive your confirmation the next available business day.
  5. Can I send flowers anonymously?
    We prefer that all orders have a signature on the personalized message, although it is ultimately your decision. If a recipient contacts our customer service department questioning the sender of the flowers, we are unable to reveal any sender information due to our privacy policy.
  6. Why can’t I have flowers delivered on Sunday or Monday?
    In order for our flowers to be of fresh quality, we require our flowers to be shipped by overnight courier. Our courier service does not ship packages on Saturday or Sunday for deliveries on Sunday and Monday.
  7. Why am I unable to place two orders to go to one person and pay one shipping charge?
    Each bouquet is shipped separately in a gift box; therefore each box requires a separate shipping cost. In order for the multiple products to be sent, each order will have to be placed separately.

Shipping/Delivery

  1. What information should be included when placing an order going to a hospital or large office complex?
    Please include the following information: Recipients First and Last Name, Company or Hospital Name, Full Street Address, Floor Number and Room or Suite Number. We strongly suggest contacting the Company or Hospital to find out their policy on deliveries. For example, most courier deliveries are required to go to the shipping and receiving department as the courier does not have permission to deliver directly to the recipient. When sending to a hospital, please ensure the patient will not be discharged from the hospital prior to or on the day of the flower delivery. When sending to a company, please ensure the recipient is working on the day of delivery.
  2. Do you ship internationally?
    We currently ship Florist Arranged products internationally. Check out our International section of our web site for details. Some shipping restrictions apply.
  3. Can I request a specific delivery time?
    Delivery times are based upon the courier’s scheduled routes. We are not able to specify or guarantee a delivery time.
  4. Do you deliver to Apartment Buildings?
    Yes. When placing your order, be sure the apartment number is included in the address. Any omissions or errors may delay delivery a minimum of one additional business day. As most apartment buildings are secure, the delivery person will have to buzz the proper apartment to notify the recipient there is a delivery. The delivery policy to apartment buildings in general is that there must be someone at the apartment to successfully complete delivery.

Florist Arranged

Florist Arranged products are available for Same Day delivery on Monday to Saturday if the order is placed before noon in the recipient’s time zone. Orders going to Alaska must be placed before 3 pm EST. Florist Arranged products are not available for delivery in Hawaii, Nunavut, or the Northwest and Yukon Territories.
All Florist Arranged products will be delivered directly to the recipient from a local florist. There is a $13.95 service charge for all Florist Arranged deliveries.

  1. Is there a shipping or delivery charge for Florist Arranged products?
    There is a standard service charge of $13.95 for all Florist Arranged orders.
  2. Am I able to track my order to see when it’s delivered?
    We are not able to provide a tracking number for your order because the order is delivered by a local florist and not a courier. We do guarantee delivery on the date requested provided that complete and accurate address information is given.
  3. What happens if the recipient is not home when the florist delivers?
    The florist may attempt to call the recipient prior to delivery to arrange a delivery time. If they do attempt delivery and the recipient isn’t home, the florist may leave a note to have the recipient contact the florist or they may leave the flowers with a neighbor.
  4. Can I schedule a specific delivery time?
    We are not able to schedule a specific delivery time. Most florists deliver during normal business hours so we recommend sending the flowers to the location where the recipient will be during the business day.
  5. Will the bouquet look exactly like the picture?
    Due to various seasonal and regional conditions, the availability of some flowers may be limited in certain areas. Also, specific flower varieties or colors may not be available for delivery on a specified day. Therefore, it is possible that the exact arrangement pictured or requested may not be available for delivery. In this event, the filling florist will deliver a similar container and flowers of equal or greater value. Every effort will be made to maintain the same size, shape, and overall color schemes of the arrangement you originally selected. In single variety arrangements, variety will take preference over color.

Chocolates

Shipping

  • Shipping charges are based on “real time” will be calculated at check out.
  • Please double check your “ship to” address. A $10 fee will be charged for an incorrect address.
  • We cannot ship to PO Boxes.
  • A physical street address must be entered.
  • Please call customer service for Saturday delivery.
  • Sunday deliveries are usually not scheduled. Please call customer service with special requests.
  • All orders must be received by 2:00 pm EST for next day delivery.
  • Please call for shipments outside of the United States.

Warm Weather Shipping:

During the warm weather months of April thru October, eReminders ships all orders 2 day using a special warm weather packaging. The Warm Weather insulated bag and gel ice set-up increases the shipping cost by $ 6.95, and insures that you or your recipient will receive the chocolates & confections fresh and with our legendary quality.

 
Birthdays | Valentine's Day | Father's Day | Anniversary | Mother's Day | Thank You | Love and Romance | All Products
 
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